Customer Care Tolling Representative — Full-Time

Job overview

The Customer Care Tolling Representative role is onsite in Dallas, TX, with compensation of $14.35–$17.35 per hour. The position supports customer service, technical support, and sales interactions for commercial and public-sector client programs. The representative handles customer contacts and related account tasks to resolve issues and provide a strong customer experience. The work includes researching information, documenting claims, following program procedures, and escalating issues when needed.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• research systems and coordinate with other departments
• manage accounts and process claims in appropriate systems
• follow scripts, policies, and procedures
• use knowledge bases and training to answer questions
• protect confidential information
• escalate issues as needed
• attend training and meetings and meet attendance requirements.

What we're looking for

Skills & competencies

customer care

tolling representative

customer service

technical support

inbound calls

outbound contacts

account management

claims processing

dallas tx

mci careers

$14.35–$17.35/hour

full-time

Work arrangement

• Weekend coverage required

Why this role

Training is provided, and the posting describes advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.