Call Center Customer Service Representative

Job overview

The Call Center Customer Service Representative role is onsite in New Orleans, LA. Compensation is not specified; the posting says pay is based on an hourly rate. Fast Tax Service Inc’s client call center supports clients with tax-related products and services. The representative answers client questions, identifies concerns, and helps resolve issues or route clients to the appropriate team or office. The role also supports appointment scheduling and message taking as needed, helping clients access timely assistance.

What you'll do

• Interact with clients by telephone, email, or in person to provide support and information on tax-related products and services
• answer questions and identify concerns and needs
• take appropriate action to resolve issues and complaints
• redirect clients to the appropriate team member or office
• make appointments and take messages as needed.

What we're looking for

Skills & competencies

call center representative

customer service

new orleans la

fast tax service

tax-related support

client questions

issue resolution

appointment scheduling

message taking

phone skills

high school diploma

35 wpm typing

Work arrangement

• Weekend coverage required

Why this role

The posting describes flexible hours and lists sales or marketing experience and prior call center or customer service experience as preferred.

About the employer

Fast Tax Service Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.