Front Desk Agent, Guest Services

Job overview

The Front Desk Agent, Guest Services, is an onsite, full-time position in Muskegon, MI. Compensation is not specified. The role is part of Parkland Hospitality’s Guest Services department and reports to the Front Desk Manager. The agent serves as a primary point of contact for hotel guests, handling check-in and checkout, reservations, payments, questions, and requests. The role supports a positive guest experience by providing helpful property and local-area information and maintaining accurate guest records.

What you'll do

• Transmit and receive telephone messages
• make and confirm reservations
• greet, register, and assign rooms to guests
• check guests in and out
• handle payments and balance transactions
• post charges to guest accounts
• maintain room availability and guest account records
• answer questions about hotel services and local directions
• distribute mail and keys
• report maintenance, cleaning, security, or safety issues
• follow up on guest requests
• prepare reports
• maintain the lobby and front desk area.

What we're looking for

Skills & competencies

front desk agent

muskegon mi

parkland hospitality

guest services

hotel check-in

reservations

guest accounts

customer service

payment processing

local recommendations

front desk operations

Work arrangement

• Weekend coverage required

Why this role

Guest Services front desk role combining reservations, guest accounts, local guidance, and front desk upkeep.

About the employer

Parkland Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.