Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Cliff, NM. Compensation is not specified. The position reports to the Director of Customer Experience at WNM Communications. The representative handles customer relations from initial contact through service and billing inquiries, account issues, and disconnection requests. Accurate subscriber records and coordination with staff help resolve service requests and billing problems.

What you'll do

• Assist customers with service, billing, nonpayment, and account-disconnection matters
• respond to service requests and billing problems
• maintain subscriber records
• post customer payments to the correct accounts
• use computer terminals and office equipment
• follow safe work practices.

What we're looking for

Skills & competencies

customer service representative

cliff nm

wnm communications

customer relations

service inquiries

billing support

subscriber records

payment posting

macc systems

eight-hour day shift

Work arrangement

• Weekend coverage required

Why this role

Eight-hour day shift; working knowledge of MACC order-entry and billing systems is preferred. Out-of-town travel for training may be required if necessary.

About the employer

WNM Communications is hiring for this role. Industry: Telecommunications Resellers. Sector: 51.