Senior Field Service Representative

Job overview

The Senior Field Service Representative is an onsite role based in Syracuse, NY. The position offers a salary range of $92,200 - $115,300 per year and supports the defense technology department at Saab. This role exists to deploy, maintain, and troubleshoot complex radar, command and control, and weapons systems. The representative serves as a primary technical interface, ensuring operational readiness through hands-on repair, software installation, and customer training in demanding environments.

What you'll do

• Diagnose, troubleshoot, repair, and debug complex systems using technical manuals and schematics.
• Perform software installations at customer sites.
• Respond to escalated technical issues.
• Report design and reliability issues to engineering.
• Serve as primary customer interface.
• Deliver customer training on product operation and maintenance.

What we're looking for

Skills & competencies

full-time

day shift

syracuse ny

saab

field service

radar

c2 systems

defense

$92k-$115k

travel required

secret clearance

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance
• 401(k) with employer contributions
• tuition and student loan assistance
• paid time off
• disability coverage
• employee stock purchase plan.

Why this role

Requires up to 50% travel with assignments potentially exceeding two months; active U.S. DoD Secret Clearance required.

About the employer

Saab is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.