Technical Support Receptionist

Job overview

The Technical Support Receptionist role is onsite in Austin, TX, with pay of $18–$20 per hour. The receptionist is the first point of contact for Brivo customers seeking technical support; Brivo provides cloud-based access control and video surveillance systems.

What you'll do

• Answer 30–40 incoming calls daily per team member, listen to customer issues and document technical details, make warm transfers to available technical support agents, and route misdirected or nontechnical calls to the appropriate departments while maintaining a professional, welcoming manner.

What we're looking for

Skills & competencies

technical support receptionist

austin tx

brivo

customer calls

call intake

technical note-taking

warm transfers

call routing

crm

ticketing systems

cloud access control

video surveillance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental plans, 401(k) with company match, accrued paid time off, communal meals, social events, and stocked workspaces.

Why this role

The posting describes an onsite experience with communal meals, social events, and stocked workspaces, plus medical, vision, and dental plans, a 401(k) match, and accrued paid time off.

About the employer

Brivo is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.