Case Specialist — Child Support Customer Service

Job overview

The Case Specialist position is onsite in Omaha, NE; compensation is not specified. The role is part of YoungWilliams’ legal team supporting Nebraska families. The specialist helps manage child support cases by assisting with support orders, locating customer information, identifying barriers, and providing service to internal and external customers. Careful handling of confidential case information and timely follow-up support the team’s casework.

What you'll do

• Perform legal case management
• assist in establishing family support orders
• use locate tools to obtain customer address, employment, and asset information
• identify barriers and evaluate ways to help customers
• maintain confidentiality and security of case information
• provide customer service to internal and external customers
• maintain regular and timely attendance
• participate in team projects.

What we're looking for

Skills & competencies

case specialist

child support

omaha ne

youngwilliams

legal case management

family support orders

customer service

case information security

paid training

flexible schedule

high school diploma equivalent

paid holidays

paid sick days

paid vacation

Work arrangement

• Weekend coverage required

Benefits & perks

• Nine paid holidays, paid sick and vacation days, medical, dental and vision insurance, voluntary life insurance and 401(k) options for full-time employees
• company-paid AD&D and long-term disability.

Why this role

No experience necessary; extensive paid training provided; flexible schedules available Monday–Friday between 8 a.m. and 5 p.m.; high school diploma equivalent required.

About the employer

YOUNGWILLIAMS INC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.