Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Phoenix, AZ. Compensation is $21.50 per hour. The agent supports guest services at The Global Ambassador, a 141-room hotel with dining, a members club, and wellness amenities. The role manages arrival and departure interactions, guest information, and requests while providing personalized service. Accurate, attentive front-desk support helps create a comfortable stay and uphold the hotel’s Forbes Five-Star service standards.

What you'll do

• Welcome guests and support them throughout their stay
• manage check-in and check-out accurately
• maintain current guest information
• monitor occupancy and recommend upgrades when appropriate
• assist with transportation, reservations, and activities
• provide personalized recommendations
• resolve concerns promptly and communicate professionally.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

check-in

check-out

guest experience

forbes five-star standards

phoenix az

the global ambassador hotel

$21.50/hr

hospitality

flexible schedule

overnights and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and other benefits for team members working 25+ hours per week
• paid time off eligibility for those working 32+ hours per week.

Why this role

High school diploma or equivalent required. Front desk or guest service experience and luxury hotel or Forbes Five-Star experience are preferred. Flexible schedules may include overnights, weekends, and holidays.

About the employer

The Global Ambassador Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.