Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Idaho Falls, ID. Compensation is not specified. The position is with a locally owned and operated Domino’s franchise that serves the community with fresh, fast food. The representative handles customer inquiries and complaints, processes orders and transactions, coordinates with other departments, documents interactions, and contributes to service quality and performance goals.

What you'll do

• Respond to customer inquiries
• resolve complaints
• process orders, returns, and exchanges
• coordinate with departments
• explain products
• document interactions in the CRM
• identify issues for management escalation
• participate in team training
• contribute ideas to service processes and meet performance goals.

What we're looking for

Skills & competencies

customer service representative

idaho falls id

domino's franchise

customer inquiries

complaint resolution

order processing

crm

product knowledge

team training

high school diploma

Work arrangement

• Weekend coverage required

Why this role

Previous customer service experience is welcome but not required; a high school diploma or equivalent is listed among the qualifications.

About the employer

Domino's Franchise is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.