Automotive Service Advisor

Job overview

Automotive Service Advisor is an onsite, full-time role in San Antonio, TX, paying $60,000–$100,000 per year. Premier1 Auto Care is a family-owned and operated business focused on customer experience. The advisor serves as the first point of contact in the service lane, translating customer concerns into service tickets and coordinating with technicians and operations. The role keeps customers informed about diagnoses, repair recommendations, and progress while helping ensure their service needs are met.

What you'll do

• Greet and respond to customers in person, by phone, or email
• follow up on inquiries within 10 minutes
• document concerns and open service tickets
• coordinate ticket assignments with technicians and the operations manager
• communicate diagnoses, repair recommendations, and status updates
• follow up to confirm service needs are met
• order parts
• perform other assigned duties.

What we're looking for

Skills & competencies

automotive service advisor

customer service

service lane

repair recommendations

service tickets

technician coordination

parts ordering

san antonio tx

premier1 auto care

$60k–$100k annually

monday–friday

day shift

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental, vision, retirement savings with company match, employee discount, paid time off, and training and career development opportunities.

Why this role

The posting lists Monday–Friday day shifts and no weekends; service advisor experience is preferred, and car enthusiasts willing to learn may be considered.

About the employer

Premier1 Auto Care is hiring for this role. Industry: General Automotive Repair. Sector: 81.