Customer Service Representative — Insurance

Job overview

The Customer Service Representative — Insurance role is onsite in Springdale, AR. Compensation is not specified; the posting describes salary plus commission or bonus. The position supports a State Farm independent contractor agent serving the local community. The representative builds customer relationships and helps people understand insurance options. The role combines responsive policy service with lead development, appointment scheduling, and marketing appropriate products to support the agency’s customer and business needs.

What you'll do

• Use a customer-focused, needs-based review process to educate customers about insurance options
• respond to inquiries about availability, eligibility, coverage, policy changes, transfers, claims, and billing
• develop leads
• schedule appointments
• identify customer needs
• and market appropriate products and services. Property and casualty and life and health licenses must be obtained.

What we're looking for

Skills & competencies

customer service representative

insurance

policy service

customer relationships

auto insurance

home insurance

life insurance

lead development

springdale ar

juan barcenas state farm

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), salary plus commission or bonus, health benefits, paid time off, and agency advancement opportunities.

Why this role

The posting specifies Monday–Friday, 9:00 a.m.–6:00 p.m., and states that the position is with an independent contractor agent, not State Farm Insurance Companies.

About the employer

Juan Barcenas State Farm is hiring for this role. Industry: Other Direct Insurance (except Life, Health, and Medical) Carriers. Sector: 52.