Resident Services Coordinator

Job overview

The Resident Services Coordinator role is onsite at Amy Lowell and East Canton St Apartments in Boston, MA, with starting compensation of $33 per hour. The full-time position supports two affordable housing properties, including an elderly-disabled population and an affordable family property. The coordinator connects residents with services and resources, supports lease education, and coordinates resident-focused programs. By working with property managers, residents, and community agencies, the role helps address resident needs, strengthen community connections, and support residents’ life opportunities.

What you'll do

• Welcome new residents and explain resident services
• build cooperative networks with local social service agencies
• serve as a liaison between residents and community providers
• develop a resource directory
• offer referral support when residents face potential eviction or lease issues
• establish, track, and report program targets and outcomes
• conduct resident intake, orientation, and needs assessments
• develop service plans when appropriate
• connect residents with programs and resources
• mediate tenant conflicts when requested
• complete other housing and resident-related assignments as directed.

What we're looking for

Skills & competencies

hk management

boston ma

resident services coordinator

affordable housing

resident support

social services

community resources

referral partnerships

program coordination

elderly-disabled residents

$33/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, health and dependent care FSAs, short- and long-term disability, life insurance, home and auto discounts, vendor discounts, 401(k) with matching contribution, accrued vacation, sick and personal time, and paid holidays.

Why this role

Requires a bachelor’s degree in human services plus at least one year working with low-income people, or at least three years of documented successful community development or community-organizing experience. Requires knowledge of entitlement programs and social services or the ability to develop that knowledge, referral partnership skills, communication skills, experience with diverse populations, technology skills, and ability to track and report program outcomes. A social work or social services degree is a plus.

About the employer

HK Management LLC is hiring for this role. Industry: Other Activities Related to Real Estate. Sector: 53.