AI Operations Specialist

Job overview

The AI Operations Specialist role is onsite in Maryland Heights, MO. Compensation is not specified. Hoffmann Brothers provides HVAC, plumbing, and electrical home services and uses its Netic AI platform for voice intake, web booking, and text interactions. This role manages Netic deployment and quality assurance so customer interactions and bookings work accurately across channels and connect properly to booking and dispatch systems. It identifies issues early, coordinates resolution, and helps teams prepare for releases.

What you'll do

• Own the Netic deployment plan and coordinate feature, workflow, and channel rollouts
• manage vendor issues and release schedules
• lead check-ins and track risks
• prepare release notes, training materials, and go-live communications
• test voice, web, and text functionality
• validate ServiceTitan booking data
• document and verify defects
• review live interactions and customer-facing content
• maintain QA and deployment tracking and weekly reports.

What we're looking for

Skills & competencies

ai operations specialist

maryland heights mo

hoffmann brothers

netic

ai deployment

quality assurance

software testing

servicetitan

voice intake

web booking

text functionality

monday.com

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance premiums for employees and eligible family members
• 401(k) contribution up to 10%
• 15 PTO days
• 9 paid holidays
• referral program
• employee and family discounts.

Why this role

Combines software deployment project coordination with hands-on quality assurance across voice, web, and text; 2+ years in QA, software testing, implementation, or project coordination required.

About the employer

Hoffmann Brothers is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.