Call Center Manager

Job overview

The Call Center Manager role is in person in Hobart, IN. Compensation is described as a competitive base salary plus bonus opportunities; numeric compensation is not specified. The manager supports NW Baths’ bath remodeling business and its customer experience. The manager leads the confirmation call center, overseeing appointment scheduling, representative development, customer service, and performance. The role helps coordinate sales appointments and improve lead management while working toward appointment and revenue goals.

What you'll do

• Schedule and confirm appointments for the sales team
• hire, train, coach, and manage call center representatives
• handle inbound and outbound calls
• coordinate sales representatives’ schedules
• monitor activity and performance metrics
• maintain appointment-setting and lead-management quality
• resolve customer concerns
• report results
• and work toward appointment and revenue quotas.

What we're looking for

Skills & competencies

call center manager

confirmation call center

team leadership

appointment setting

customer service

lead management

hobart in

nw baths

base salary

bonus opportunities

paid training

crm systems

performance metrics

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive base salary and monthly and performance-based bonus opportunities
• paid training
• career growth and advancement opportunities
• and a supportive, team-focused work environment.

Why this role

The posting identifies the position as a Confirmation Call Center Manager and offers paid training, bonus opportunities, and career growth.

About the employer

Bath Concepts Independent Dealers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.