Human Resources Admin Assistant

Job overview

The Human Resources Admin Assistant role is onsite in Malvern, PA. Compensation is not specified. The role supports an HR Service Center serving approximately 20,000 SGNA employees. The position provides first-line employee support through an HR ticketing system, resolving routine HR, payroll, and Workday questions and processing standard transactions. It helps maintain timely case resolution, escalate non-standard issues, and provide a consistent employee support experience.

What you'll do

• Receive, document, and respond to employee HR and payroll inquiries through HR ServiceNow
• provide Tier 1 support for Workday, payroll, timekeeping, leave, PTO, policies, systems, benefits, and programs
• categorize, prioritize, track, and resolve routine cases
• escalate issues to Tier 2 teams
• monitor cases and follow up within service-level agreements
• use and help maintain knowledge articles and standard procedures.

What we're looking for

Skills & competencies

human resources admin assistant

full-time

malvern pa

apidel technologies

hr servicenow

workday

payroll support

employee support

ticket management

40 hours per week

Work arrangement

• Weekend coverage required

Why this role

The posting specifies 40 hours per week, staggered hours between 7 a.m. and 7 p.m. Eastern, and states this is an email and ticketing role rather than a phone call center role.

About the employer

Apidel Technologies is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.