Customer Specialist

Job overview

The Customer Specialist role is an onsite position based in Clermont, FL, with a pay range of $17.20 - $25.80 per hour. CarMax is the nation’s largest retailer of used cars, dedicated to providing a transparent and customer-first vehicle buying experience. This role exists to guide customers through the entire vehicle journey, including sales, appraisals, and financing. The specialist contributes to the team by managing inventory, performing vehicle assessments, and ensuring high standards of customer service and operational efficiency.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

clermont fl

carmax

sales

retail

customer service

vehicle sales

appraisals

$17.20-$25.80/hr

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, holiday pay, and holiday premium pay.

Why this role

Fortune 100 Best Companies to Work For, transparent process, nationwide growth.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.