Customer Relations Specialist

Job overview

The Customer Relations Specialist role is onsite at Urbanex Pest Control’s Knoxville, TN branch. Pay is $16–$22 per hour, based on experience. Urbanex provides pest control services and focuses on customer relationships and service quality. As a first point of contact, the specialist addresses customer questions and concerns, coordinates appointments and technician routes, and maintains accurate account records. The role supports customer satisfaction and retention while sharing feedback that can help the branch improve service delivery.

What you'll do

• Answer incoming calls
• schedule and reschedule service appointments
• process customer payments and maintain CRM records
• respond to inquiries by phone, email, and SMS
• follow up to assess satisfaction and address concerns
• educate customers about services, maintenance, and promotions
• coordinate routes and issue resolution with managers and technicians
• handle retention tasks
• report customer trends and issues to branch managers
• assist with branch tasks and projects.

What we're looking for

Skills & competencies

customer relations specialist

knoxville tn

urbanex pest control

full-time

$16–$22/hr

in-office

customer service

appointment scheduling

crm

payment processing

customer retention

pest control services

3 weeks pto

10 company-paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, three weeks of PTO, ten company-paid holidays, and birthday off.

Why this role

In-office position. FieldRoutes CRM and Voice for Pest phone-system experience is a plus but not required; training provided. Benefits include three weeks of PTO, ten company-paid holidays, and birthday off.

About the employer

Urbanex Pest Control is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.