Lead Client Support Specialist

Job overview

The Lead Client Support Specialist role is an in-person position based at assigned shelter locations in Greenville, SC, with possible rotation between sites. Compensation is not specified. The role supports Safe Harbor’s Shelter Operations and Client Support standards and reports to the Director of Shelter Operations. The position combines direct client support, staff supervision, and operational oversight to promote consistent trauma-informed care and maintain a safe, clean, healing-oriented shelter environment. It mentors Client Support Specialists, reviews documentation, and supports shelter operations and team coordination.

What you'll do

• Supervise and mentor Client Support Specialists
• coach staff on documentation and service delivery
• support onboarding and scheduling
• provide trauma-informed client support and de-escalation
• review logs and incident reports
• conduct documentation audits and shelter walk-throughs
• support safety, inventory, and shelter upkeep
• provide scheduled helpline coverage and document helpline or on-call actions
• submit weekly updates.

What we're looking for

Skills & competencies

lead client support specialist

safe harbor

greenville sc

shelter operations

client support

trauma-informed care

staff supervision

mentorship

documentation quality assurance

shelter safety

helpline coverage

on-call support

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits eligible
• the posting does not specify individual benefits.

Why this role

Leadership role combining staff mentorship, direct client services, documentation quality assurance, shelter operations, and scheduled helpline and on-call support.

About the employer

Safe Harbor is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.