Retail Operations Coordinator — Boston Showroom

Job overview

The Retail Operations Coordinator role is in person at Brilliant Earth’s Back Bay showroom on Newbury Street in Boston, MA. The targeted salary budget is $22–$24 per hour. Brilliant Earth’s mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. The coordinator supports daily showroom operations and customer experience while assisting fulfillment and sales. The role welcomes guests, manages product and inventory processes, coordinates appointments, and maintains showroom presentation and operational standards.

What you'll do

• Welcome customers and create a personalized showroom experience
• receive and send products and reconcile inventory
• prepare and package customer orders
• manage goods security and operational procedures
• maintain visual merchandising and showroom standards
• coordinate pickup, resizing, and repair appointments
• connect walk-in clients with sales representatives or schedule return visits
• support the sales team and enforce waiting-room policies.

What we're looking for

Skills & competencies

retail operations coordinator

boston ma

brilliant earth

showroom operations

customer experience

inventory

order fulfillment

visual merchandising

tuesday–saturday

$22–$24/hr

career growth

employee discount

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and career growth
• lifestyle spending account
• tuition reimbursement
• employee jewelry discount
• mental wellness resources
• medical, dental, and vision
• 401(k) match
• PTO
• paid parental leave
• employer-paid disability and life insurance
• pre-tax commuter benefits.

Why this role

The role is scheduled Tuesday through Saturday. Benefits include training and career growth, a lifestyle spending account, tuition reimbursement, employee jewelry discounts, mental wellness resources, medical, dental and vision, 401(k) match, PTO, paid parental leave, employer-paid disability and life insurance, and pre-tax commuter benefits.

About the employer

Brilliant Earth is hiring for this role. Industry: Cosmetics, Beauty Supplies, and Perfume Retailers. Sector: 45.