Store Operations Manager (General Manager)

Job overview

The Store Operations Manager (General Manager) role is onsite at the Charlotte, NC, Hawkins Street location. Compensation is not specified; the posting describes a competitive base salary plus monthly bonus compensation. The role leads store operations for Insomnia Cookies, a bakery and delivery business focused on warm cookie delivery and retail experiences. The manager develops staff and oversees service, product quality, cleanliness, inventory, and local marketing. The role contributes to store sales and customer experience while supporting team development and operational standards.

What you'll do

• Hire, coach, and develop hourly staff
• lead food quality, customer service, employee friendliness, and store cleanliness through the team
• manage and audit inventory
• create and execute local marketing drops
• create and drive in-store recognition programs and contests.

What we're looking for

Skills & competencies

store operations manager

general manager

charlotte nc

insomnia cookies

bakery

store operations

staff development

customer service

inventory management

local marketing

thursday–sunday availability

monthly bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Monthly bonus package, cellphone data stipend, medical, dental, vision and pet insurance, 401(k) match, paid vacation, wellness days and sick leave, training platform, and free cookies.

Why this role

Requires three or more years of management or leadership experience in a restaurant or retail establishment; availability for two to three mid-to-late shifts Thursday through Sunday; commercial convection oven familiarity is a plus.

About the employer

Insomnia Cookies is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.