Client Services Representative I

Job overview

The Client Services Representative I role is hybrid in Richmond, VA, with compensation of $45,000–$50,000 per year. Dominion Payroll provides payroll and human resources technology and services to clients. The representative retrieves and updates client payroll information, processes requests, and investigates payroll questions and problems. The role helps maintain accurate payroll operations, meet client deadlines, and build dependable client relationships.

What you'll do

• Retrieve payroll information from clients by phone, email, and other means
• prepare reports for client review
• process requests accurately and promptly
• research and resolve payroll questions
• update employee information, deductions, earnings, salary, and direct deposits
• maintain confidentiality
• meet ticket and performance metrics
• build relationships with clients, vendors, and peers.

What we're looking for

Skills & competencies

client services representative i

payroll support

client service

payroll processing

payroll research

client communication

microsoft office

richmond va

dominion payroll

$45k–$50k

full-time

hybrid

work from home 2 days

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, paid time off and holidays, 16 hours of paid volunteer time, wellness and employee assistance programs, team events, dog-friendly office days, and Friday lunches.

Why this role

Freedom to work from home two days per week; early Friday close at 4 p.m.; payroll experience or knowledge of tax and wage laws is a bonus.

About the employer

Dominion Payroll is hiring for this role. Industry: Payroll Services. Sector: 54.