Bilingual Member Services Specialist – Mortgage Loan Servicing
Compensation
$50k – $60k /yr
Employment type
Full-time
Work setting
On-site
Location
Houston, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Bilingual Member Services Specialist – Mortgage Loan Servicing role is onsite in Houston, TX. Pay is $50,000–$60,000 per year. FocusOne partners with credit unions to provide mortgage and auto lending services. As a first point of contact for mortgage servicing inquiries, the specialist helps borrowers resolve questions accurately and professionally while supporting compliance and a positive member experience. The role coordinates with internal mortgage teams and credit union partners to resolve issues and improve service processes.
What you'll do
- Respond to member inquiries by phone, email, and chat
- assist borrowers with payments and servicing questions
- investigate returned or misapplied payments
- document loan updates
- pursue first-call resolution and timely follow-up
- follow scripts and compliance procedures
- coordinate with mortgage departments and partner credit unions
- identify process improvements.
What we're looking for
- Skills & competencies
- member servicesmortgage loan servicingbilingual english-spanishcredit unionborrower supportpayment resolutioncustomer servicehouston txfocusone$50k–$60k/year
- Work arrangement
- Weekend coverage required
Why this role
Bilingual English-Spanish member support focused on mortgage servicing and first-call resolution.
About the employer
FocusOne is hiring for this role. Industry: Other Activities Related to Credit Intermediation. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Other Activities Related to Credit Intermediation
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: d63c38ca-b399-42ec-ba28-40767107ee14