Lead Medical Office Scheduler

Job overview

The Lead Medical Office Scheduler role is onsite in Jacksonville, FL, at the Central Business Office. Compensation is not specified. The position supports the contact center and scheduling team at Southeast Orthopedic Specialists, which provides orthopedic care. The lead supports call center representatives, monitors queues, coaches agents, handles escalated questions, and helps the department meet performance goals. The role also schedules patient appointments, processes referrals, updates patient information, routes messages, and maintains confidentiality of health records.

What you'll do

• Support agents and patients with questions and escalated calls
• monitor phone queues and coach agents
• assist leadership with department goals and scheduling discrepancies
• schedule appointments
• update patient demographics
• process referrals and documents
• answer calls
• triage messages
• follow HIPAA privacy requirements.

What we're looking for

Skills & competencies

lead medical office scheduler

jacksonville fl

southeast orthopedic specialists

contact center

patient scheduling

orthopedics

referrals

call queue support

hipaa

monday–friday

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive health and welfare benefits, $43 monthly ancillary-benefits stipend, HSA with qualifying plan match, 401(k) with company match after six months, employee assistance program, appreciation events, paid holidays, and paid time off.

Why this role

Non-clinical contact center role; Monday–Friday schedule.

About the employer

The Center for Orthopedic and Research E is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.