Service Desk Specialist

Job overview

The Service Desk Specialist role is onsite in Stanley, NC, supporting Blum USA's end users and technology systems. Compensation is not specified. Blum manufactures hinge systems, drawer runners, and lift systems for furniture and home use. The Tier I specialist installs, configures, and maintains computer systems, printers, applications, and network equipment while resolving end-user issues. The role helps maintain reliable technology services and may work outside normal office hours to prevent network service interruptions.

What you'll do

• Install, configure, and maintain computer systems, printers, applications, and network equipment
• provide technical support and resolve end-user problems
• keep current with system features and technology
• work outside normal hours when needed to prevent network service interruption
• assist with staging materials, packing, inventory, and delivery as assigned.

What we're looking for

Skills & competencies

service desk specialist

tier i support

technical support

end-user support

windows servers

windows workstations

microsoft office

network equipment

wireless configuration

stanley nc

blum usa

paid overtime

401(k) match

vacation

health and dental

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid overtime, possible bonus opportunities, medical and dental coverage, 401(k) with employee matching, flexible spending account, three weeks of vacation starting in the second year, and term life insurance.

Why this role

Tier I service desk role supporting Windows systems, Microsoft Office products, and network and wireless device configuration.

About the employer

Blum, Inc is hiring for this role. Industry: Showcase, Partition, Shelving, and Locker Manufacturing. Sector: 33.