Customer Care Agent
Compensation
$20.34 – $25.43 /hr
Employment type
Full-time
Work setting
On-site
Location
Warwick, RI
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Care Agent role is hybrid in Warwick, RI, with three days per week in the office and two days remotely. The posting lists pay of $21 per hour. InsureMyTrip, part of Ignyte Insurance, connects travelers with travel insurance options; remote-only work is not considered. The agent supports customers by understanding their needs, explaining travel insurance coverage, and providing accurate recommendations and service. The role also documents interactions, identifies recurring customer issues, and shares feedback to help improve products and processes.
What you'll do
- Provide sales and service support through inbound calls, email, and chat
- understand customer needs and guide them to appropriate coverage
- explain coverage, benefits, and limitations
- assist with updates and general inquiries
- document interactions accurately
- identify recurring questions and issues and escalate trends
- follow workflows and compliance standards
- contribute customer feedback and support new processes and tools.
What we're looking for
- Skills & competencies
- customer care agenttravel insurancecustomer serviceinbound callsemail supportchat supporthybridwarwick riignyte insurance$21/hrproperty & casualty license
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision insurance
- 401(k)
- paid time off and holidays.
About the employer
Ignyte Insurance is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Direct Property and Casualty Insurance Carriers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: d60e4fac-eb7c-41b4-82eb-f933ceaedbf9