Case Coordination Manager

Job overview

The Case Coordination Manager role is onsite in Charlotte, NC. Compensation is not specified in the posting. The manager leads the Case Coordination team at Libra Solutions. The company supports legal processes for plaintiffs, heirs, attorneys, and healthcare providers through services including medical coordination and plaintiff funding. The manager oversees team performance, case quality, workload, and operational effectiveness. The role promotes consistent service delivery, develops team members and supervisors, improves processes, and coordinates with internal departments and referral sources to support a seamless client experience.

What you'll do

• Manage Case Coordination Representatives and Senior Representatives
• make funding decisions up to $60,000 under established policies
• drive process improvements and growth initiatives
• maintain policies, SOPs, and playbooks
• build relationships with referral sources and internal partners
• review metrics and dashboards
• oversee case intake, assignment, and audits
• ensure team coverage
• coach, train, and provide performance feedback
• address performance gaps with leadership and HR.

What we're looking for

Skills & competencies

case coordination manager

case management

team leadership

personal injury workflows

medical terminology

charlotte nc

libra solutions

funding decisions

process improvement

client experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Multiple medical plans, dental, vision, and life insurance
• 401(k) with company match
• flexible spending accounts for medical and dependent expenses
• and time off.

Why this role

Requires three to five years of relevant industry or operations experience, including team leadership, and working knowledge of personal injury workflows, medical terminology, and provider operations.

About the employer

Libra Solutions is hiring for this role. Industry: Trust, Fiduciary, and Custody Activities. Sector: 52.