Member Services Representative (MSR)

Job overview

The Member Services Representative (MSR) role is onsite in Starkville, MS. Compensation is not specified. Triangle Federal Credit Union serves members and aims to support the financial well-being of the communities it serves. The representative is a first point of contact for members, handling routine transactions, account support, and questions about products and digital banking. The role contributes to accurate service, member engagement, and compliance with credit union procedures.

What you'll do

• Greet and assist members in person and by phone
• process deposits, withdrawals, payments, and transfers
• explain products, services, and digital banking tools
• balance a cash drawer
• report discrepancies or unusual activity
• assist with account opening and updates
• troubleshoot online banking, mobile app, and card issues
• refer members to relevant services
• follow BSA/AML and internal procedures
• protect confidential information.

What we're looking for

Skills & competencies

member services representative

msr

triangle federal credit union

starkville ms

credit union

member service

cash handling

account support

digital banking

bsa/aml

customer service

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and development opportunities
• medical, dental, vision, short- and long-term disability, life and AD&D coverage
• 401(k).

About the employer

Triangle Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.