Customer Service Representative — HVAC Scheduling

Job overview

The Customer Service Representative — HVAC Scheduling role is onsite in Lee’s Summit, MO; compensation is described as competitive hourly pay based on experience, with performance incentives and bonus opportunities, but no numeric amount is specified. First Mate Heating & Cooling is a locally owned residential HVAC company serving the Kansas City area since 1971. The representative serves as a first point of contact for customers and helps keep service appointments organized so technicians can work efficiently. The role coordinates customer communications, scheduling, and office support with field technicians and the office team.

What you'll do

• Answer inbound service calls professionally and empathetically
• schedule HVAC service and maintenance appointments
• explain scheduling and expectations
• enter customer information and job notes
• confirm and reschedule appointments
• assist with maintenance-plan and membership scheduling
• support technicians and office staff with customer communications
• help keep the office organized.

What we're looking for

Skills & competencies

customer service representative

hvac scheduling

customer calls

appointment scheduling

service coordination

customer records

maintenance plans

office support

lee’s summit mo

first mate heating & cooling

paid time off

performance incentives

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, performance incentives and bonus opportunities, supportive team environment, and opportunity to grow with the company.

Why this role

HVAC, plumbing, electrical, or home-services experience is a plus but not required; the posting says the company will train the right person.

About the employer

First Mate Heating & Cooling is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.