Director, Partner Success

Job overview

The Director, Partner Success role is onsite at least four days per week in Chicago, IL, with an anticipated base salary of $150,000–$175,000 per year. Metropolis builds technology at the intersection of parking, mobility, and real estate. The director owns partner success and retention across a strategic portfolio, translating partner objectives into cross-functional work and measurable value. The role supports partner relationships, financial performance, service adoption, and resolution of escalations.

What you'll do

• Own partner success and retention for strategic partners
• serve as the day-to-day relationship owner and internal advocate
• understand partner objectives, operations, and budgets
• manage portfolio financial performance
• coordinate weekly updates and monthly and quarterly business reviews with Data
• promote new initiatives and services
• identify portfolio growth opportunities
• build executive-level trust
• coordinate escalation resolution and root-cause follow-through
• represent partner needs in product, operations, and data discussions.

What we're looking for

Skills & competencies

director

partner success

strategic partnerships

account retention

portfolio financial performance

chicago il

metropolis

$150k–$175k base salary

monthly business reviews

quarterly business reviews

cross-functional leadership

5–10% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting notes potential eligibility for healthcare benefits, a 401(k), short- and long-term disability coverage, basic life insurance, stock options, and bonus plans.

Why this role

The posting specifies an office-first model requiring at least four onsite days weekly and approximately 5–10% travel.

About the employer

Metropolis is hiring for this role. Industry: Lessors of Nonresidential Buildings (except Miniwarehouses). Sector: 53.