Consumer Care Representative — Contractor

Job overview

The Consumer Care Representative role is onsite in San Jose, CA, or Raleigh, NC, and pays $25 per hour. Align Technology’s Consumer Care team supports consumers, patients, and doctors and works to strengthen the consumer experience and brand reputation. The representative serves as a primary contact for consumer concerns, documenting and resolving inquiries and complaints. The role also troubleshoots issues with internal and external partners, meets quality and productivity metrics, and identifies process improvements.

What you'll do

• Support, document, track, and resolve consumer complaints and inquiries
• serve as a primary contact for consumer concerns
• use judgment to resolve issues for consumers and doctors
• troubleshoot end-to-end with internal and external contacts
• suggest process improvements
• meet quality and productivity metrics
• adapt to changing departmental processes.

What we're looking for

Skills & competencies

consumer care representative

san jose ca

raleigh nc

align technology

customer support

consumer complaints

issue resolution

call center experience

process improvement

$25 per hour

Work arrangement

• Weekend coverage required

About the employer

Align Technology is hiring for this role. Industry: Electromedical and Electrotherapeutic Apparatus Manufacturing. Sector: 33.