Remote Insurance Customer Service Representative (Unlicensed)

Job overview

The Remote Insurance Customer Service Representative (Unlicensed) listing identifies Wyoming, but does not specify a remote work scope; compensation is $7.25–$16 per hour. MCI provides customer experience and business process services through contact centers and remote agents. The representative handles customer contacts, answers coverage and product questions, resolves issues, and processes account tasks. The role supports customer satisfaction by providing accurate, courteous service and escalating issues when needed.

What you'll do

• Handle inbound and outbound customer contacts
• answer questions and explain products
• listen to customer needs and resolve issues
• research account information
• document and process orders
• follow scripts and policies
• protect confidential information
• escalate issues and attend training.

What we're looking for

Skills & competencies

insurance customer service

unlicensed

customer support

full-time

wyoming

mci careers

inbound calls

outbound calls

account management

product information

$7.25–$16/hour

contact center

Work arrangement

• Weekend coverage required

Why this role

Training is provided, and the listing describes advancement opportunities in supervision, training, talent acquisition, and operations management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.