Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is hybrid in Chicago, IL, and pays $40,000–$60,000 per year. The representative supports Michael Johnson’s full-service State Farm agency, which serves clients with home, auto, life, retirement, and pet insurance needs. The role strengthens client experiences by answering questions, assisting with policy updates and claims, and coordinating with agency colleagues. It helps the agency anticipate community needs and maintain accurate customer records while supporting continued agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist clients with policy changes and updates
• process insurance claims and follow up with clients
• maintain accurate records of customer interactions
• coordinate with agency team members and anticipate client needs.

What we're looking for

Skills & competencies

full-time

hybrid

chicago il

state farm agent

customer service

insurance

policy updates

claims processing

client support

health insurance

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, 401(k) with a 5% match, life insurance assistance, employer-paid licensing, and training and development.

Why this role

The posting describes a close-knit team, on-the-spot training, employer-paid licensing, and opportunities for incentives and internal growth.

About the employer

Michael Johnson - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.