Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Rochester, MN. The posting states a $45,000–$65,000 annual base salary range with commissions. The role supports Arment & Associates’ customer relationships and policy service. The representative responds to customer inquiries, reviews existing policies, resolves issues, and maintains interaction records. The work supports accurate policy service, customer satisfaction, and relationship development, including follow-up and referral opportunities.

What you'll do

• Assist customers with inquiries and concerns
• review policies and coverage needs
• handle inbound calls
• troubleshoot and resolve customer problems
• document interactions
• process policy changes and premium payments
• follow up with clients and identify cross-sell, up-sell, and referral opportunities.

What we're looking for

Skills & competencies

customer service representative

rochester mn

arment & associates

inbound calls

policy review

customer support

problem resolution

documentation

$45k–$65k annually

commissions

weekends off

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays, base salary with commissions, bonus opportunities, paid time off, weekends off, 401(k), career development, dental, vision, and life insurance.

Why this role

The posting lists paid holidays, paid time off, weekends off, a 401(k), career development, bonus opportunities, and dental, vision, and life insurance.

About the employer

Arment & Associates, LLC is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.