Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Pelham, AL. Compensation is $40,000–$60,000 per year. The agency is a six-person team focused on growth, teamwork, customer service, and community involvement. The representative helps customers understand and update policies, processes claims, and maintains accurate interaction records. By resolving inquiries and anticipating customer needs, the role supports strong customer experiences and the agency’s continued growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance customer service

policy information

policy changes

claims processing

customer records

pelham al

state farm agent team

$40k–$60k/year

paid time off

401(k)

license reimbursement

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, 401(k), performance bonuses, paid time off, paid holidays, incentive trips, and training and development.

Why this role

Internal growth opportunities are anticipated for especially driven and sales-minded candidates.

About the employer

Joseph Chambers - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.