Dispatcher / Customer Service Representative

Job overview

Dispatcher / Customer Service Representative is a hybrid role in Raleigh, NC. Compensation is stated as $14–$18 per hour, depending on experience. The position supports Aire Serv’s heating and air conditioning service operations. The dispatcher coordinates service requests and technician assignments while handling customer calls and concerns. The role helps keep daily service operations organized and supports customer satisfaction through scheduling, follow-up, and courteous communication.

What you'll do

• Dispatch scheduled service, maintenance, and sales calls
• receive incoming calls
• schedule appointments and assign daily work
• perform marketing and sales functions
• complete work orders
• return customer calls and respond to complaints
• organize office operations and procedures
• prepare and review purchase orders.

What we're looking for

Skills & competencies

dispatcher

customer service representative

raleigh nc

hybrid work

full-time

$14–$18/hr

service scheduling

technician dispatch

customer calls

work orders

hvac service

aire serv

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation, paid sick time, retirement savings, health insurance, dental insurance, and vision insurance.

Why this role

The posting states hybrid work arrangements and lists paid vacation, paid sick time, retirement savings, and insurance benefits.

About the employer

Aire Serv of East Raleigh is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.