Office Manager – Asheville Region

Job overview

The Office Manager – Asheville Region is an onsite, full-time role in Asheville, NC, with a hiring rate of $65,338. The North Carolina Education Lottery raises money for education, with lottery earnings going to education. The manager leads claims and support staff while overseeing prize-claim intake, verification, payouts, reconciliations, and compliance. The role helps maintain accurate, secure claims operations and responsive service for players, retailers, and internal partners.

What you'll do

• Lead, coach, and supervise claims representatives and support staff
• oversee scheduling, workload distribution, performance reviews, hiring, and disciplinary actions
• resolve escalated claimant concerns
• oversee prize-claim intake, verification, and payout processes
• safeguard winner information and claim documentation
• verify claimant identities using IRS TIN Matching and approved systems
• support peak redemption periods and payout processing
• manage player inquiries and disputes
• perform reconciliations and supervise balancing of cash, debit card payments, petty cash, and ticket sales
• prepare operational and compliance reports
• partner with Finance and Legal on audits, security, and regulatory standards
• monitor fraud-prevention procedures
• support sales representatives and communicate with retailers and vendors.

What we're looking for

Skills & competencies

office manager

asheville region

north carolina education lottery

asheville nc

onsite

full-time

$65,338 hiring rate

claims operations

prize payouts

staff leadership

reconciliation

regulatory compliance

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay and benefits
• flexible schedules
• professional development opportunities
• casual attire
• open communication.

Why this role

Employees must reside in North Carolina. Bachelor’s degree and notary public certification are preferred; the posting lists a closing date of October 18, 2026.

About the employer

North Carolina Education Lottery is hiring for this role. Industry: Public Finance Activities. Sector: 92.