Front Office Manager

Job overview

The Front Office Manager role is onsite at The Bostonian Hotel in Boston, MA, with an annual salary of $69,000–$73,000. The Bostonian is a full-service hotel in Boston’s historic North End and is part of Millennium Hotels & Resorts. The manager leads daily front office operations and the team to deliver smooth guest arrivals and departures, resolve service issues, coordinate across departments, and maintain operational and labor standards, including applicable collective bargaining agreement requirements.

What you'll do

• Oversee check-in, check-out, room assignments, reservations coordination, billing, and guest requests
• lead staffing, scheduling, coaching, and performance
• resolve escalated guest concerns
• coordinate with hotel departments
• monitor service and financial performance
• apply collective bargaining agreement provisions consistently
• maintain front office systems, records, and compliance.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

team leadership

union relations

collective bargaining

boston ma

the bostonian hotel

millennium hotels and resorts

$69k–$73k/year

full-time

guest experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid life and AD&D insurance
• short- and long-term disability
• 401(k) with company match where applicable
• paid time off and holidays
• hotel room discounts
• Employee Assistance Program.

Why this role

Requires prior front office leadership in a full-service hotel and experience in a union hotel environment; schedule flexibility includes evenings, weekends, holidays, and varying shifts.

About the employer

Millennium Hotels and Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.