Automotive Customer Service Advisor

Job overview

Automotive Customer Service Advisor is an onsite role in Sugarcreek, OH, with an annual salary range of $40,000–$70,000. Sun Valley Auto Repair is a family-owned repair shop serving Sugarcreek and surrounding communities. The advisor connects customers with technicians, helping customers understand service recommendations and stay informed throughout a vehicle visit. The role supports the shop’s focus on clear communication, honesty, transparency, and customer service.

What you'll do

• Greet customers and answer phones
• schedule appointments and help plan vehicle service
• check in customers and vehicles
• gather customer concerns for technicians
• update customers during service
• explain maintenance and repair recommendations
• coordinate communication between customers and technicians
• organize appointments and customer information
• follow up with customers as needed.

What we're looking for

Skills & competencies

automotive customer service advisor

customer service

auto repair

appointment scheduling

customer communication

technician coordination

monday–friday

no weekends

$40k–$70k/year

sugarcreek oh

sun valley auto repair

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus opportunities
• on-the-job training and professional development
• health, dental, and vision insurance
• retirement plan with up to 2% company match
• paid holidays and paid time off
• employee discounts
• uniforms
• company-paid ASE testing
• team lunches.

Why this role

Automotive experience is not required; the posting says training is provided. The schedule is Monday–Friday with no weekends.

About the employer

Sun Valley Auto Repair LLC is hiring for this role. Industry: General Automotive Repair. Sector: 81.