Customer Service / Call Center Representative

Job overview

The Customer Service / Call Center Representative role is onsite in Silver Spring, MD. Compensation is not specified. This role connects DARCARS Automotive Group’s service department with its customers. The representative handles incoming service calls, schedules appointments, confirms bookings, and answers questions about services, pricing, wait times, and warranties to support a smooth customer service experience.

What you'll do

• Answer high-volume incoming service calls promptly and professionally
• schedule service appointments based on customer needs
• make outbound appointment confirmations, reminders, and campaign calls
• provide accurate information about services, pricing, wait times, and warranties
• assist customers with inquiries.

What we're looking for

Skills & competencies

customer service

call center

darcars automotive group

silver spring md

onsite

service calls

appointment scheduling

customer inquiries

automotive service

service department

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits plan including 401(k)
• employee discounts on vehicle purchases, parts, and service repairs.

Why this role

Automotive experience is a plus; benefits include a 401(k) and employee discounts on vehicle purchases, parts, and service repairs.

About the employer

DARCARS Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.