Hotel Front Desk Supervisor

Job overview

The Hotel Front Desk Supervisor is an onsite role in Austin, TX. Compensation is not specified. The supervisor supports hotel front desk operations and reports to the Guest Services Manager and Assistant General Manager. The role leads daily front desk operations and staff to support guest satisfaction, brand standards, and property performance. It contributes by training staff, resolving guest concerns, managing department scheduling and financial procedures, and maintaining safety and security standards.

What you'll do

• Assist with front desk department performance, guest satisfaction, brand quality, budget, and labor
• supervise daily operations and staff
• oversee shift closings, bank audits, and daily reports
• schedule front desk coverage
• train staff on brand and company standards
• support guest problem resolution
• review billing and accounts receivable
• process payments
• oversee the market’s inventory and orders
• assist with room and public-area inspections as needed.

What we're looking for

Skills & competencies

hotel front desk supervisor

austin tx

guest services

front desk operations

staff supervision

guest satisfaction

hotel operations

scheduling

training

payment processing

medical benefits

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• life insurance
• pet insurance
• short- and long-term disability
• paid time off and holidays
• tuition assistance
• 401(k) matching
• referral program
• training and development
• volunteer opportunities
• hotel rate discounts.

About the employer

Hyatt House is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.