Customer Service Representative, Mercedes-Benz Sales BDC

Job overview

Customer Service Representative, Mercedes-Benz Sales BDC is an onsite, full-time role in Roslyn, NY, with a stated annual pay range of $60,000–$100,000, consisting of hourly pay plus commission. The Rallye Motor Company describes itself as a luxury automotive group focused on customer service and automotive excellence. The representative manages sales inquiries and follow-up to help customers connect with sales representatives and move toward appointments. The role supports the Mercedes sales team by maintaining customer records, using a CRM system, and providing timely assistance to prospective clients.

What you'll do

• Manage incoming and outgoing phone and internet sales leads
• set, confirm, and follow up on customer appointments
• maintain a customer database
• coordinate with sales representatives
• use the CRM tracking system
• follow up with leads who are not ready to book or who miss appointments
• stay informed about products, features, accessories, and customer benefits.

What we're looking for

Skills & competencies

customer service representative

mercedes-benz sales

bdc

automotive sales

customer relations

phone sales

internet leads

crm

appointment setting

roslyn ny

rallye motor company

$60k–$100k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• company-paid life insurance
• optional additional coverage
• voluntary short- and long-term disability
• additional voluntary benefits
• paid time off and holidays
• 401(k)
• Employee Assistance Program.

Why this role

Supports the Mercedes Sales Business Development Center and luxury client base; weekend availability is required.

About the employer

Rallye Motor Company is hiring for this role. Industry: New Car Dealers. Sector: 44.