Medicare Operations Representative II

Job overview

The Medicare Operations Representative II is a fully remote, work-from-home role available across the United States. Pay is $20.25 per hour. NTT DATA Services provides IT and business services, including outsourcing and automation. The representative processes Medicare coverage-related requests through phone and fax workflows, supporting members, prescribers, and providers. Accurate case setup, review, outreach, documentation, and timely resolution help meet Medicare guidelines, CMS timelines, and internal quality standards.

What you'll do

• Process coverage-related requests through inbound and outbound phone interactions and fax-based casework
• set up and review cases
• conduct outreach
• document activity
• resolve requests within Medicare and CMS timelines
• work across Medicare Part D and applicable Part B processes
• maintain attendance and meet quality standards.

What we're looking for

Skills & competencies

medicare operations representative ii

full-time

remote

ntt data

medicare part d

medicare part b

member support

phone and fax

case documentation

cms timelines

$20.25 per hour

rotating weekend coverage

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include medical, dental, and vision insurance
• flexible spending or health savings account
• life and AD&D insurance
• disability coverage
• paid time off
• employee assistance
• and 401(k) with company match.

Why this role

Remote work requires a dedicated, secure, quiet workspace and wired high-speed internet; schedule flexibility includes rotating weekend or holiday coverage as required; contract-to-hire, not direct hire.

About the employer

NTT DATA is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.