Espresso Machine Support Agent

Job overview

The Espresso Machine Support Agent role is onsite in Rochester, NY, and pays $20–$22 per hour. Salzman Group Inc provides customer support for espresso machines, grinders, coffee makers, and accessories. As the first point of contact for technical questions, the agent troubleshoots customer issues and guides customers through solutions across phone, chat, email, and video. Accurate ticket handling and shared documentation help the support team respond consistently and improve its resources.

What you'll do

• Review and respond to technical support requests
• troubleshoot using customer descriptions, photos, videos, and live interaction
• assist customers by email, chat, phone, and one-on-one video
• explain troubleshooting steps clearly
• manage support tickets to response expectations
• contribute feedback, documentation, and knowledge-sharing resources.

What we're looking for

Skills & competencies

salzman group inc

rochester ny

full-time

onsite

espresso machine support agent

tier 1 technical support

customer support

troubleshooting

coffee equipment

phone chat email video

$20–$22/hr

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive health and dental insurance, 401(k) with company contribution after one year, vacation time, sick time, paid holidays, stocked kitchen and beverages, DashPass membership, and employee discounts.

Why this role

Requires 2+ years of customer service, technical support, appliance repair, troubleshooting, or related customer-facing experience. Paid training is provided; prior espresso machine experience is not required.

About the employer

Salzman Group Inc is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.