Director of Operations

Job overview

Director of Operations is an onsite role in Matawan, NJ, with a stated salary range of $80,000–$125,000 per year. The role is with a fast-growing freight brokerage and leads its Operations department. The director builds scalable operating systems, develops the team, and oversees freight execution across customer accounts. By improving workflows, customer handoffs, carrier compliance, and performance reporting, the role helps the brokerage grow while maintaining consistent service.

What you'll do

• Lead, coach, hire, and develop Operations staff
• oversee freight operations across customer accounts
• standardize workflows and create SOPs
• track KPIs
• coordinate Sales and Operations
• improve customer onboarding and account handoffs
• monitor carrier capacity and support carrier development
• support carrier vetting and compliance audits
• present operational results and plans to leadership
• help set annual goals.

What we're looking for

Skills & competencies

director of operations

matawan nj

palermo rhodes

freight brokerage

operations leadership

carrier management

customer success

sales coordination

sop development

kpi reporting

$80,000–$125,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits, paid time off, 401(k), and professional development.

Why this role

Opportunity to build and scale the Operations department, systems, and reporting at a growing freight brokerage.

About the employer

Palermo Rhodes is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.