Customer Service Representative (CSR)

Job overview

The Customer Service Representative (CSR) works onsite in Shawnee, OK, for 35 hours per week; compensation is not specified. The role provides clerical and administrative support for the county office and its supervising agent. The representative helps keep office operations and customer interactions organized by greeting visitors, handling calls and records, processing membership payments and materials, and coordinating correspondence and meetings. The role also serves as a point of contact for insureds and the public.

What you'll do

• Greet visitors and direct them to the appropriate person or area
• assist with answering and forwarding calls
• maintain files and correspondence
• receive and receipt membership payments
• print and mail member cards
• prepare insurance verifications and certificates
• route incoming correspondence
• serve as liaison for Pontotoc County and outside contacts
• prepare outgoing mail, email, and faxes
• coordinate meetings and record minutes.

What we're looking for

Skills & competencies

customer service representative

oklahoma farm bureau insurance company

shawnee ok

35 hours

office administration

customer service

insurance support

membership payments

records management

meeting coordination

Work arrangement

• Weekend coverage required

Why this role

Full-time schedule is specified as 35 hours; Insurance Producer License is preferred.

About the employer

Oklahoma Farm Bureau Insurance Company is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.