Call Center Agent, Four 10-Hour Days

Job overview

The Call Center Agent role is full-time and onsite in Killeen, TX, with compensation of $12.52–$15.52 per hour. The schedule is four 10-hour days, totaling 40 hours per week. MCI provides customer experience, business process outsourcing, and cloud technology services to commercial and public-sector clients. The agent supports inbound inquiries, technical troubleshooting, and back-office processing. By resolving customer questions, documenting outcomes, and following client protocols, the role contributes to timely service and positive customer experiences.

What you'll do

• Deliver customer experiences by phone, email, and chat
• resolve product and service questions
• troubleshoot basic technical issues using internal tools and resources
• maintain records of customer interactions and outcomes
• collaborate across departments to resolve issues
• follow client protocols and compliance standards
• protect sensitive customer data
• participate in training and feedback.

What we're looking for

Skills & competencies

call center agent

killeen tx

onsite

four 10-hour days

40 hours per week

customer experience

inbound inquiries

technical troubleshooting

phone

email

chat

high school diploma

mci careers

$12.52–$15.52 per hour

Work arrangement

• Weekend coverage required

Why this role

The title specifies four 10-hour days and 40 hours per week. Applicants must be at least 18, have a high school diploma or equivalent, and type at least 20 words per minute.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.