Head of Customer Success, North America

Job overview

The Head of Customer Success, North America role is listed in Austin, TX; the posting does not specify a work arrangement or compensation. The role leads customer success across Rezdy and Checkfront, whose technology supports businesses in the tours, activities, and experiences industry. This leader owns customer retention and growth outcomes while building a consistent, scalable operating model across the two brands. The role develops the team, strengthens customer engagement and commercial practices, and partners across the business to improve the customer journey and measurable customer value.

What you'll do

• Lead the North American Customer Success organization across Rezdy and Checkfront
• own retention, expansion, churn, and customer health outcomes
• establish consistent segmentation, coverage, engagement, and account-planning practices
• coach and develop the CSM team
• support strategic accounts and escalations
• establish operating cadence for renewals, risk, forecasting, and account strategy
• partner with Sales, Onboarding, Support, and Product
• use customer and business data to guide improvements
• represent North American customer needs internally.

What we're looking for

Skills & competencies

customer success

north america

austin tx

rezdy

checkfront

leadership

customer retention

revenue growth

account management

b2b saas

team development

customer health

renewals

expansion

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes high trust and autonomy, collaboration, meaningful impact, and opportunities to grow as a leader.

Why this role

Leadership across Rezdy and Checkfront, with responsibility for shaping scalable customer success practices across regions.

About the employer

Rezdy is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.