Patient Access Front Desk Lead

Job overview

The Patient Access Front Desk Lead role is onsite in Norfolk, VA. Compensation is not specified. The position supports Hampton Roads Community Health Center’s patient access team and front desk operations. The lead provides day-to-day guidance to front desk associates and helps ensure accurate, efficient, compassionate, and culturally responsive patient registration and check-in/check-out. The role supports patient access, coordinated clinic flow, and compliance with privacy and healthcare requirements.

What you'll do

• Guide and support front desk associates
• serve as a resource for registration, scheduling, insurance verification, patient flow, and procedures
• assist with opening, closing, and coverage
• oversee registration and electronic medical record accuracy
• schedule and confirm appointments
• assist patients with questions and payments
• coordinate with clinical staff
• train and coach new associates
• monitor workflow and compliance
• maintain confidentiality and reception-area readiness.

What we're looking for

Skills & competencies

patient access

front desk lead

healthcare administration

patient registration

appointment scheduling

insurance verification

electronic medical records

hipaa

hampton roads community health center

norfolk va

onsite

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

No direct reports; provides day-to-day workflow guidance. High school diploma or GED required; 2–3 years of healthcare patient-access experience and EHR-related experience are required or strongly preferred as stated.

About the employer

Hampton Roads Community Health Center is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.