Call Center Agent

Job overview

The Call Center Agent role is listed in Grand Rapids, MI, with a Monday–Friday schedule of 9:30 AM–6:30 PM or 10:00 AM–7:00 PM. Pay is $15.15 per hour. Xtend is a credit union service organization that provides contact center and back-office services to credit union clients. The agent supports credit union members through inbound and outbound communications, helping resolve account and card questions. The role contributes to reliable member service by verifying identities, documenting interactions, and routing requests to the appropriate teams.

What you'll do

• Answer and triage inbound calls
• verify caller identities
• use credit union tools and procedures
• respond to web chats, emails, instant messages, and calls
• document interactions
• educate members on account details and card concerns
• make outbound follow-ups and callbacks
• forward requests through trackers or email.

What we're looking for

Skills & competencies

call center agent

member services representative

xtend

grand rapids mi

credit union support

inbound calls

outbound follow-up

member service

account support

monday–friday

9:30 am–6:30 pm

10 am–7 pm

$15.15 per hour

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage for employees and dependents, PTO, and a 401(k) matching program.

Why this role

The posting describes a full-time Monday–Friday schedule and prefers one to two years of office or call center experience.

About the employer

Xtend is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.