Customer Experience Specialist
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Customer Experience Specialist is an onsite role based in Austin, TX. Compensation is not specified. This position supports the team at Enviromedica, a natural products company. This role exists to serve as a liaison between customers and the brand, ensuring a seamless experience across all channels. The specialist provides product information, manages orders, and resolves issues with empathy and efficiency.
What you'll do
- Respond to inbound calls and emails.
- Manage sales orders and returns.
- Assist with product questions and troubleshooting.
- Resolve customer concerns.
- Maintain customer accounts.
- Monitor reviews and eCommerce inquiries.
What we're looking for
- Skills & competencies
- full-timeday shiftaustin txcustomer servicenatural productsecommerceonsiteno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401k, PTO, 8 paid holidays.
Why this role
Focus on natural products and health/sustainability lifestyle.
About the employer
Enviromedica is hiring for this role. Industry: Other Miscellaneous Nondurable Goods Merchant Wholesalers. Sector: 42.
Additional details
- Industry sector
- 42
- Industry
- Other Miscellaneous Nondurable Goods Merchant Wholesalers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: d4ae81a3-b020-4324-908e-7b01921e8217